Welcome to LW Remote Office Support

Do you need help keeping on top of essential daily, repetitive admin tasks?

Could you do with an extra pair of hands to keep records and databases up to date?

Are you looking to manage your client communications more efficiently?

Do you need specific project, recruitment or course support?

Whether it’s managing a packed schedule, staying on top of your to-do list, focusing on growing your business, or simply making time for what matters most, all of these can be challenging without strong administrative support - especially for small businesses and entrepreneurs.

No job is too small, so let me lend a hand with your admin to give you back the hours you need!

HOW I CAN HELP YOU

GENERAL ADMIN

Data entry and records management.
Creating and managing spreadsheets.
Document formatting and templates.
PowerPoint presentation editing.
File organisation.
Database and CRM support.
Course/event programme administration.
Managing participant/event registrations.
HR admin support.
General operations and project assistance.
Inbox management and email communication.
Handling online/website client enquiries.
Subject research.
Posting social media content (Facebook, LinkedIn).
Copy typing.
Audio transcription.
User of project management and communication tools (Slack, Trello, Hubspot, Zoom, Teams, SharePoint, Toggl).

ONLINE COURSE SUPPORT

Course enrolment and participant administration.
Learner communications and onboarding support.
Progress, completion and payment status tracking*.
Course materials and resource coordination.
Trainer and participant liaison.
Online course platform updates.
Community engagement and feedback gathering.
Post-course reporting and evaluation.

*Payment tracking relates to participant registration/payment status monitoring only and does not include bookkeeping or invoicing services.

RECRUITMENT

Job description support.
Use of job boards for vacancy advertisements.
Applicant management (Personio).
CV screening and shortlisting.
Candidate communication.
Interview scheduling.
Employment contract administration.
Employee onboarding processes.
Use of applicant tracking systems.
Recruitment process and workflow planning.
Maintenance of client website careers information.
Candidate confidentiality.
Use of HR management systems (Personio).

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A BIT ABOUT ME

Hi, I'm Louissa and I'm a virtual assistant working from home in Omagh, N. Ireland. I'm an experienced administrator and project coordinator with a 15-year international employment background in administrative roles, recruitment and HR coordination, and meeting and event planning. In 2019, following a brief career break, I began offering virtual assistant solutions.

My clients, past and present, are based within the UK and Europe across the sectors, health and wellness, interior design, photography and utility solutions.I support clients with their day-to-day admin workload, as well as handling more focused event/course coordination, operations and recruitment projects. I am interested in working with small business owners, training and learning providers, coaches, education professionals, and HR teams to support their in-house recruitment needs.

I provide support with a strong focus on detail, organisation, and thoroughness. I enjoy collaborating with like-minded individuals and teams to help lighten their admin workload, allowing them to focus on what truly matters. If I can help you reclaim time and boost your productivity, please get in touch!

WHY USE A VIRTUAL ASSISTANT

The use of virtual assistants is becoming more common as it takes out the expense and time of hiring an employee, and removes the commitments expected of an employer in terms of payroll, holidays, sickness, pension schemes, and training and development. Whether you need help with a handful of admin tasks for just a few hours a week or with a one-off project, taking on a virtual assistant provides the perfect solution to save you time.

Take a look at the section, How I can help you, to see how I can support your admin needs and take the load off your to-do list.

HOW DOES IT WORK

Simply contact me by email with an outline of the type of admin support you need, and I will follow up with a free, no-obligation quote.

If you’d then like to proceed, once the agreement and terms have been accepted and signed, we can get started working together. This simply ensures we both have a clear understanding of the support required and the scope of work involved.

WHAT MY SERVICES COST

Every client is different, so the cost really depends on the type of support you need and total duration. Outlined below are the pricing options.

Hourly Rate: £32

This option is designed for ad hoc support on a flexible, pay-as-you-go basis. A minimum engagement of one hour applies, with no ongoing commitment or retained hours required. Support is subject to availability, and hours are invoiced upon completion of the work.

Retainer Rates

Retainer packages are suitable for specific projects with pre-agreed hours, or for long-term ongoing support. Unlike ad hoc support, retainers provide dedicated time each month to ensure continuity and consistency.

Retainers are available from a minimum of 10 hours per month at the rates below. Packages are billed in advance to secure dedicated time and ongoing availability, with any additional hours outside the agreed retainer invoiced separately. As retainers reserve dedicated time each month, unused hours do not roll over.

10-hour (min) retainer package - per project or per month: £320

20-hour (min) retainer package - per project or per month: £640

WHAT MY CLIENTS SAY

Extraordinary professional with great communication! It has been an honour to work with someone of her calibre. For me, one of her most important skill sets is her ability to self manage and keep the project moving forward no matter my availability or the lack thereof. She has successfully managed to complete the assignment within the agreed timescale. She managed to turn the recruitment process into a pleasant experience and have coordinated activities across the board. A truly great business partner. It was a pleasure to have worked with someone of such high integrity and would highly recommend Louissa.

Shailendra Chaudhary, Youtility Solutions Ltd.

I cannot recommend Louissa highly enough. She has worked for me as an Associate Virtual Assistant since March 2021 on an ad hoc basis. Some tasks have been one-off, and others have been for longer periods such as managing a client’s email or creating excellent social media posts for a client.

She has a natural ability to work out the processes involved with tasks always making sure she’s clear on the expected outcomes before starting them. I don’t think there’s anything she can’t do!

Also, her communication is great, she’s prompt in responding to any enquiries. I can honestly say that I have 100% faith in asking Louissa to do anything.

Róisín Mallon, Mallon VA Services

Louissa is a person I have had a great pleasure working with. She is a natural organizer and planner. She has a sharp eye for both the bigger picture and the detail. During our projects, I could entirely rely on Louissa knowing the tasks will be delivered on time or before the deadline. Her people and communication skills are very professional. I would definitely recommend Louissa as a business partner.

Ester Benbrook, Former HR Manager, DFSA

GET IN TOUCH

For all enquiries, please get in touch by email and I’ll be happy to discuss how I can support you as your VA.

Working hours are Monday - Thursday, 9.30am - 2.30pm

info@lwros.co.uk

Omagh, Northern Ireland

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