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Welcome to LW Remote Office Support

Do you need help keeping on top of essential daily, repetitive admin tasks?

Could you do with an extra pair of hands to keep records and databases updated?

Are you looking to manage your client communications better?

 

Do you need support with a specific recruitment project, meeting or event?

With a busy client schedule, keeping on top of your do-to list, dedicating time to grow your business, or simply having more time for what matters to you, managing it all without proper administrative support - especially for small businesses and busy professionals - can be a challenge!

 

No job is too small, so let me lend a hand with your admin needs, whatever they may be, to give you back the hours you need!

HOW I CAN HELP YOU

GENERAL ADMIN

  • Data entry.

  • Document and spreadsheet management.

  • PowerPoint presentations.

  • Database/CRM management.

  • HR admin support.

  • Course/event programme admin and participant management.

  • Inbox management and email communication.

  • Social media scheduling and content upload (Facebook, LinkedIn).

  • Handling online/website client enquiries.

  • Subject research.

  • Proofreading.

  • Copy typing.

  • Audio transcription (general)

  • Use of team project management and communication tools: Slack, Trello, Hubspot, Zoom, Teams, SharePoint, Toggl.

RECRUITMENT

  • Development of job descriptions.

  • Advertising vacancies on client websites and external job boards.

  • CV screening.

  • Creation of shortlists.

  • Candidate communication.

  • Interview scheduling.

  • Employment contract admin.

  • Employee onboarding processes.

  • Automation of recruitment processes via applicant tracking systems.

  • Creation of visual process/workflow maps for communicating multi-stage recruitment processes.

  • Maintenance of client website careers information.

  • Candidate confidentiality.

  • Use of HR management system, Personio.

MEETINGS & EVENTS

  • Venue coordination and setup.

  • Event communication.

  • Coordination and issue of programme materials.

  • Participant data/registration management.

  • Speaker and supplier liaison.

  • Catering arrangements.

  • Social events and entertainment planning.

  • Post-event evaluation and reporting.

  • User of online course platform, Thinkific, for course content, community posting and module feedback. 

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A BIT ABOUT ME

Hi! I'm Louissa Ward and I am a virtual assistant working remotely in Omagh, N. Ireland. I am an experienced administrator and project coordinator with a 15-year international employment background in administrative roles, recruitment and HR coordination, and meeting and event planning. In 2019, following a brief career break, I began my role as a virtual assistant.

My clients, past and present, are based within the UK across the sectors, health and wellness, interior design, photography and utility solutions. I support clients by managing their routine day-to-day administrative workload as well as handling more focused recruitment and event project work. I am interested in working with small business owners across diverse industries, coaches and training professionals, and assisting HR teams with their in-house recruitment needs.

I can be relied up on to deliver support with a high level of detail, organisation and completeness. I enjoy working with like-minded individuals and teams to help alleviate their administrative workload, allowing them to focus on what truly matters to them. If I can help you gain back more time and improve your productivity then get in touch!

WHY USE A VIRTUAL ASSISTANT?

The use of virtual assistants is becoming more common as it takes out the expense and time of hiring an employee, and removes the commitments expected of an employer in terms of payroll, holidays, sickness, pension schemes, and training and development. Whether you need help with a handful of admin tasks for just a few hours a week or with a one-off project, taking on a virtual assistant provides the perfect solution to save you time.
 

Take a look at the section, How I can help you, to see how I can support your admin needs and take the load off your to-do list.

HOW DOES IT WORK?

Simply contact me either by email or phone with an outline of the type of admin support you need and I will follow up with a free, no obligation quote.

If you'd then like to go ahead with my VA services, and once the initial paperwork is sorted, we can then begin getting to work!

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HOW MUCH DOES IT COST?

Every client is different, so this really depends on the type of support you need and total duration. Outlined below are two options.

Hourly Rate: £30

This is for ad hoc support on a pay-as-you-go basis. This is a flexible option paying for what you need, when you need it. All invoices for hourly rate contracts are issued weekly.

Retainer Rates

These can be used for specific projects where a set number of hours are agreed before the work begins or where access to regular support on a long-term basis is required. Retainer packages are available at the rates below starting at a minimum of 10 hours support, with fees due prior to the work starting.

 

  • 10-Hour Retainer Package (per project or per month): £280 (£20 saving)

  • 20-Hour Retainer Package (per project or per month): £540 (£60 saving)

For all client contracts, whether ad hoc or for retained hours, time is recorded so you can be sure of accurate billing.

Audio Transcription

Rates are subject to the duration (minutes) of audio file to be transcribed and audio clarity.

WHAT MY CLIENTS SAY
Thoughts

Extraordinary professional with great communication! It has been an honour to work with someone of her calibre. For me, one of her most important skill sets is her ability to self manage and keep the project moving forward no matter my availability or the lack thereof. She has successfully managed to complete the assignment within the agreed timescale. She managed to turn the recruitment process into a pleasant experience and have coordinated activities across the board. A truly great business partner. It was a pleasure to have worked with someone of such high integrity and would highly recommend Louissa.​

Shailendra Chaudhary, Youtility Solutions Ltd.

I cannot recommend Louissa highly enough. She has worked for me as an Associate Virtual Assistant since March 2021 on an ad hoc basis. Some tasks have been one-off, and others have been for longer periods such as managing a client’s email or creating excellent social media posts for a client.

She has a natural ability to work out the processes involved with tasks always making sure she’s clear on the expected outcomes before starting them. I don’t think there’s anything she can’t do!

Also, her communication is great, she’s prompt in responding to any enquiries. I can honestly say that I have 100% faith in asking Louissa to do anything.

Róisín Mallon, Mallon VA Services

Louissa is a person I have had a great pleasure working with. She is a natural organizer and planner. She has a sharp eye for both the bigger picture and the detail. During our projects, I could entirely rely on Louissa knowing the tasks will be delivered on time or before the deadline. Her people and communication skills are very professional. I would definitely recommend Louissa as a business partner.

Ester Benbrook, Former HR Manager, DFSA

GET IN TOUCH

Send me an email or contact me by phone so we can discuss how I can support you as your VA.

Working hours are Monday - Friday, 9.30am - 2.30pm

info@lwros.co.uk

07900 322081

Omagh, Northern Ireland

 

© 2023 by Louissa Ward

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